Technical Support

How do I add Products to my Advanced Zope Account?
To add Zope Products to your Advanced Zope Account you need to FTP in to your account and create a directory called "Products" in your root folder. All Products go in here. When uncompressed, most Products will create a lib/python/Products/<ProductName> folder. Put the <ProductName> folder (and everything in it) in the Products directory you just created. Now login to Zope's management interface and click the Shutdown button. Hit Reload to restart the Zope server. The Product should be available for you now.

How do I add External Methods to my Zope Account?
To add an External Method you need to FTP in to your account and create a directory called "Extensions" in your root folder. Zope will look in here for your .py files, so put them in here and add an External Method as normal.

How do I install a ZClass based Product?
ZClass based Products are typically distributed as .zexp files, Zope Export files. FTP in to your account and create a directory called "import" in the root folder. Upload your .zexp file into this directory. Log into Zope and go to the Control Panel, from there go to Product Management. Click the Export button. This will take you to the Export/Import screen. Where it says Import file name type in the file name of your .zexp file, then click Import. The Product should be available for you now.

How do I configure a MailHost to send mail?
Set the SMTP host to mail.codeit.com. All other values can stay at the default.

How do I create/modify/delete email accounts?
To make any kind of changes to your email accounts you need to email support@codeit.com. We'll make any changes you need.

How do I check email from my POP account?
You first need to contact us to set up an email account. Once we have set up your account, you have to set your mail reader to read mail from our server. In your mail reader's preferences, set the incoming mail server to mail.yourdomainname.com, set the login name to youraccount@yourdomainname.com. Note that you MUST set it to youraccount@yourdomainname.com and not just youraccount, otherwise it will not authorize. Some mail readers, such as Netscape, won't accept this format, in which case you should use youraccount:yourdomainname.com.

Can I FTP directly into Zope?
No. We use Apache with PCGI to access Zope. FTP access to Zope is only provided in ZServer.

How do I access my MySQL database?
If you have an Advanced Zope Account, then you need to contact support@codeit.com to get a database connection string. Only Advanced Zope Accounts are given a database on our server.

For any other questions please feel free to contact by using our helpful Contact Form. A Codeit Representative will answer your question promptly.